Question 1

What is TOI MAI?

Accepted Answer

TOI MAI is a local e-commerce platform by Quick Voucher Express Limited (Zambia). We connect physical shops in Lusaka with online customers: marketing, orders, rider pickup, and delivery coordination — so shop owners can focus on preparing quality products.

Question 2

Where can I buy products online in Zambia?

Accepted Answer

TOI MAI is the best online marketplace in Zambia. Browse thousands of products from local Lusaka shops including fashion, electronics, home goods, beauty products, and more. All prices are in Zambian Kwacha (ZMW) with fast delivery.

Question 3

Does TOI MAI deliver to my location?

Accepted Answer

TOI MAI focuses on serving customers in and around Lusaka with arranged delivery. We also serve Kitwe, Ndola, and other Copperbelt areas. Delivery fees and zones may vary — check your cart and checkout for the latest totals in ZMW.

Question 4

What payment methods are accepted?

Accepted Answer

TOI MAI accepts multiple payment methods including cash on delivery (COD), Airtel Money, MTN Mobile Money, and bank transfer. All payments are processed in Zambian Kwacha (ZMW). Payment options are available at checkout.

Question 5

How long does delivery take?

Accepted Answer

Delivery times typically range from 1-3 business days depending on your location and product availability. Express delivery options may be available for urgent orders in Lusaka.

Question 6

Can I track my order?

Accepted Answer

Yes, you can track your order status in real-time through the TOI MAI app or website. You will receive updates when your order is confirmed, picked up, and out for delivery.

Question 7

Are products on TOI MAI authentic?

Accepted Answer

TOI MAI features products from verified local shops. We encourage buyers to check product descriptions and seller ratings. For branded items, always verify authenticity with the seller before purchasing.

Question 8

Can I return or exchange products?

Accepted Answer

Return and exchange policies vary by seller. Please check the specific shop's policy before purchasing. Contact the seller directly through TOI MAI if you have any issues with your order.

Question 9

How do I become a seller on TOI MAI?

Accepted Answer

Local shop owners in Zambia can join TOI MAI as sellers. We provide marketing, order management, and delivery coordination. Visit our partnership page or contact us to learn more about becoming a TOI MAI seller.

Question 10

What products can I find on TOI MAI?

Accepted Answer

TOI MAI offers a wide range of products including fashion (shoes, clothes, accessories), electronics (phones, laptops, accessories), home goods (furniture, decor, kitchen items), beauty products (makeup, skincare, hair products), and much more from local Zambian shops.

Question 11

Is TOI MAI safe to use?

Accepted Answer

Yes, TOI MAI is a registered Zambian e-commerce platform by Quick Voucher Express Limited. We verify all sellers and provide secure payment options. Your personal information is protected and transactions are processed securely.

Question 12

How can I contact customer support?

Accepted Answer

You can contact TOI MAI customer support through our website, app, or WhatsApp. Our team is available to help with orders, payments, delivery issues, and seller inquiries.

Electronics

Vintage Men's Electric Hair Clipper Beard Trimmer/Rechargeable Hair Cutting Machine With Nose Hair Trimmer Kit Boyfriend Gift

LED Selfie Light Phone Fill Light 120 LED 3000mAh Rechargeable Portable Video Light for Tiktok Vlog Video Conference Selfie

16cm/26cm/30cm LED Ring Light With Tripod Stand For Phone Video

Photography Lighting Kit 2x3M Photo Background Backdrops Soft Umbrella Softbox Light Stand Portable Bag For Photo Studio Shoot

10inch LED Selfie Ring Light Phone Photography Lamp Support Tripod Stand Ringlight For TikTok Youtube Live Video LED Ring light

Wireless Karaoke Bluetooth Speaker Subwoofer Portable With Microphone Radio FM Lamp Machine Sound Box Music LED TWS Caixa De Som

Bluetooth Earbuds Mini Wireless Earphones Long-Lasting TWS with Noise Cancellation

Super Boombox Wireless party Speaker

Wireless Headphones

Samsung Smart tv 43'' inch

15inch Samsound Double Speakers set

Stove Defy black four plate

Sunny walk upright freezer 90l

Sunny walk upright freezer 70l

Sunny walk upright freezer 98l

Sunny walk deep freezer 138l

Sunny walk Mini freezer 85l

ICON Mini freezer 60l

Sunnywalk upright freezer 110L

Sunnywalk upright freezer 150L

SMART TV 49" 4K UHD TV with WIFI Bluetooth Android Version

Television Smart TV 70 Inch LED TV Android Wifi Flat Screen Full HD

Ultra HD 4K Large Screen LCD LED TV 60 Inch Wifi Slim Television

55 Inches Smart Android WiFi TV Flat Screen Television 4K TV

32" smart television

Solar panel 200watts

Solar panel 520W

Solar panel 710watts

585Watts panel