Question 1

What is TOI MAI?

Accepted Answer

TOI MAI is a local e-commerce platform by Quick Voucher Express Limited (Zambia). We connect physical shops in Lusaka with online customers: marketing, orders, rider pickup, and delivery coordination — so shop owners can focus on preparing quality products.

Question 2

Where can I buy products online in Zambia?

Accepted Answer

TOI MAI is the best online marketplace in Zambia. Browse thousands of products from local Lusaka shops including fashion, electronics, home goods, beauty products, and more. All prices are in Zambian Kwacha (ZMW) with fast delivery.

Question 3

Does TOI MAI deliver to my location?

Accepted Answer

TOI MAI focuses on serving customers in and around Lusaka with arranged delivery. We also serve Kitwe, Ndola, and other Copperbelt areas. Delivery fees and zones may vary — check your cart and checkout for the latest totals in ZMW.

Question 4

What payment methods are accepted?

Accepted Answer

TOI MAI accepts multiple payment methods including cash on delivery (COD), Airtel Money, MTN Mobile Money, and bank transfer. All payments are processed in Zambian Kwacha (ZMW). Payment options are available at checkout.

Question 5

How long does delivery take?

Accepted Answer

Delivery times typically range from 1-3 business days depending on your location and product availability. Express delivery options may be available for urgent orders in Lusaka.

Question 6

Can I track my order?

Accepted Answer

Yes, you can track your order status in real-time through the TOI MAI app or website. You will receive updates when your order is confirmed, picked up, and out for delivery.

Question 7

Are products on TOI MAI authentic?

Accepted Answer

TOI MAI features products from verified local shops. We encourage buyers to check product descriptions and seller ratings. For branded items, always verify authenticity with the seller before purchasing.

Question 8

Can I return or exchange products?

Accepted Answer

Return and exchange policies vary by seller. Please check the specific shop's policy before purchasing. Contact the seller directly through TOI MAI if you have any issues with your order.

Question 9

How do I become a seller on TOI MAI?

Accepted Answer

Local shop owners in Zambia can join TOI MAI as sellers. We provide marketing, order management, and delivery coordination. Visit our partnership page or contact us to learn more about becoming a TOI MAI seller.

Question 10

What products can I find on TOI MAI?

Accepted Answer

TOI MAI offers a wide range of products including fashion (shoes, clothes, accessories), electronics (phones, laptops, accessories), home goods (furniture, decor, kitchen items), beauty products (makeup, skincare, hair products), and much more from local Zambian shops.

Question 11

Is TOI MAI safe to use?

Accepted Answer

Yes, TOI MAI is a registered Zambian e-commerce platform by Quick Voucher Express Limited. We verify all sellers and provide secure payment options. Your personal information is protected and transactions are processed securely.

Question 12

How can I contact customer support?

Accepted Answer

You can contact TOI MAI customer support through our website, app, or WhatsApp. Our team is available to help with orders, payments, delivery issues, and seller inquiries.

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